Your guide to Christmas at Argos

If you've changed your mind and need to return an item, you usually have 30 days from the date of collection or delivery to return it.

This year our extended Christmas returns period means that all purchases made between Friday 29th September and Monday 25th December 2023 can be returned right up to Wednesday 31st January 2024.

Your item(s) needs to be:

• Unused and with all original components
• In its original packaging (with the tags if applicable)
• In a resaleable condition security seals intact (where applicable)
• With its proof of purchase
• With any free items that came with the product

Refunds will be processed by the original payment method. If you paid by card, it can take up to 5 working days to appear back in your account; with PayPal, refunds can take up to 30 days.

Your statutory rights are not affected.

We have a range of digital download codes for Xbox and PlayStation consoles and these can be ordered online only.

Your digital download code will be sent by email so it's important that we have the right email address for you. You'll receive your email within 2 hours of placing your order, don't forget to check your junk/spam folder in case it lands in there.

Please take care when placing your order as we're unable to cancel orders for digital download codes.

Some video games can be purchased before a game is released on sale and this is called a pre-order. With a pre-order you'll pay for the game when you place your order and the game will then be delivered to you on the release date, or shortly afterwards.

Most pre-order games have a Beta or DLC code associated to them, and this enables you to play an early release online version of the game, or it will give access to enhanced game features when you receive your game. These codes will be sent to you either by text or email.

Simply click on the item you want and pop your postcode in the box on the right-hand side. We can then let you know if the product is in stock, and available for home delivery or collection from your nearest store.

If the product you want isn't available at your chosen store but we have stock available to move, we'll let you know when we could get it there for you. We'll also show you the closest stores, whether they have your item in stock or how quickly we can get it there.

Some items are available for delivery only and you'll be advised of this when you add an item to your trolley.

You can extend your online collection window in the Recent Orders section of Your Account.

Unfortunately, you can't extend your Click & Collect window on Tu Clothing orders or if you ordered your item to a Sainsbury's collection point.

If you have any problems, just contact us via our Live Chat.

You can use up to 3 Argos Gift Cards/eGift Cards online in one transaction. There's no limit when using Gift Cards in-store.

You can pay for your order in full with Gift Cards or gift vouchers. Alternatively, they can be used to partially pay, in combination with other payment types.

Occasionally when placing an order errors can happen and an order may not fully process. When this happens it's called a pending order. This means that we've attempted to take a payment but the order hasn't been generated.

If you don't receive email confirmation of your order but the funds are showing as a pending transaction from your bank account, this will be a pending order, meaning the order hasn't been successful.

Please don't worry if this happens, the funds will be released back to your bank account within 7 days, but often this happens much sooner. This will all happen automatically so you won't need to contact us or your bank.

Small items

This includes anything that can be carried by 1 person, like a toaster. Information on how your item will be delivered will appear on the product page.

Your delivery date and timeslot will be either on your order comfirmation email or your receipt.

If you haven't arranged the delivery of your order you can arrange your delivery through our live chat service. We can also provide updates on your order if you no longer have your receipt or email.

You can cancel most orders in the Recent Orders section of Your Account.

If you've changed your mind about a Tu Clothing in-store collection, don't worry, just allow the order to expire (i.e. don't collect the parcel) and we'll process your refund after the collection window has lapsed. Alternatively, when the order arrives just tell the courier you're declining the parcel - they'll take it back and we'll process your refund.

It's currently not possible to cancel orders being collected from a collection point in Sainsbury's. You can either collect your order from Sainsbury's and return it to that collection point, or, allow your order to expire (i.e. don't collect it) and we'll process your refund after the collection window has lapsed.

Don't miss out. You can now collect and spend Nectar points at Argos. Collect 1 point for every £1 you spend online and in-store.

To spend or collect points online, you'll need to link your Nectar card to your Argos account.

Not got a Nectar card yet? It's easy to sign up!