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Why doesn’t my promo code work online?

There're a few reasons why your promo code might not have gone through:

  • See the T&Cs to check your code is valid for your purchase. Some codes are only redeemable on certain products or ranges or when you spend over a certain amount.
  • Check the code is still in-date. Just look at our active codes – these are all the ones that are still valid.
  • Are you trying to use a gift voucher code in the promotional code field? Try entering your code one more time, checking the spelling and capital letters.
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