What do I need to know about Monthly Care?
PEACE OF MIND, PAID MONTHLY
It's a hassle when a breakdown or accident causes your mobile phone, TV, washing machine, or other household product to stop working.
With Monthly Care, provided by the UK's leading specialist warranty provider Domestic & General, you can keep them protected so you won't have to worry about the unexpected costs that come with repairs.
We're proud to say - over 98% of our customers' Argos Monthly Care claims were accepted in 2020. You'll be covered for accidental damage and (for mobiles only) theft with force or break-in.
After your manufacturer's guarantee has ended, you'll be covered for breakdowns and faults. If we can't repair it, we'll replace it with a brand new one, or we'll give you the equivalent value in Argos vouchers, so you can pick out your own.
With Argos Monthly Care, there's no excess to pay, unless you claim for a mobile phone that's over £100 (check your policy to see the exact excess amount). Your household contents insurance policy might offer cover for accidental damage. However, you may find that an excess is payable and a claim may affect the cost of your subsequent insurance premiums.
Find out more about Argos Care and watch our Argos Monthly Care video
HOW DO I BUY ARGOS MONTHLY CARE?
We sell Monthly Care at the same time you buy your Argos product. When shopping online, you'll see the product insurance options when you add your item to trolley. Alternatively, you can purchase Argos care at your nearest store. To get Monthly Care online, you need to buy your item first and then you'll be offered Monthly Care on the page confirming your order. You'll need to set up a Direct Debit to pay the monthly amount and your policy will run indefinitely (unless ended in accordance with the T&Cs). If we give you a replacement or vouchers for a replacement, the policy will end immediately. If you've got something from Argos but not quite sure if you want product insurance, you've got 45 days from when you bought it to add Argos Care. Just pop into store with your receipt and one of our colleagues will get it sorted for you. Your product will be covered right away. Phew that's a relief.
SO, WHAT'S INCLUDED?
- Immediate accidental damage cover
- Breakdown cover, once your manufacturer's guarantee ends
- Worldwide cover
- Unlimited repairs of your product
- And if we can't fix it... we'll give you a brand-new replacement or equivalent Argos vouchers
- Technical support for up to four computers in your home
- The cost of replacing accessories included with the original item
- Theft with force or due to break-ins (mobile phones only)
AND WHAT'S NOT INCLUDED?
- Loss, neglect, cosmetic & deliberate damage including damage caused by animals
- The cost of accessories not included with the original item
- Theft or attempted theft of appliances and household goods
- Theft without force, including pickpocketing (mobile phones only)
- You'll need to pay an excess for mobile phones worth £100 or more
NOW, FOR THE FINER DETAILS...
For more information about Argos Monthly Care, you can read or print the Insurance Product Information Document (IPID) and Argos Monthly Care brochure below IPID Document Argos Monthly Care brochure
MAKING A CLAIM - WE'RE HERE FOR YOU
The true test of any insurance is when you need to make a claim. With Argos Monthly Care, it couldn't be simpler.
Just give us a call on 0800 4970655 and have your policy number and postcode handy.
In the unfortunate event that your mobile phone has been stolen, please report the incident to the Police immediately and request a Crime Reference Number. Then you just need to call us on 0800 497 0655 to make a claim.
For mobile phones £100 and over, there will be an excess of £10, £25, £50, £75 or £100 depending on the price range of the product.
For appliances you can also go to http://www.argosproductcare.co.uk and click 'Book a repair.'
COMPARE YOUR PRODUCT INSURANCE
We've worked hard with our insurance provider to make sure that with Argos Monthly Care, you can have peace of mind if the unexpected happens. But it's always good to check other options, so here's a handy, unbiased website where you can check our cover against other insurers.
Argos Monthly Care is provided by Domestic General Insurance PLC. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Registered in England and Wales. Company No. 485850. Domestic General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.