Delivery and collection Ts & Cs
Delivery times may differ from those shown on the website.
- Some products may be delivered by our suppliers, which can affect delivery times and conditions.
- We reserve the right to alter delivery times in exceptional circumstances.
- Delivery times are the same whether you order online, over the phone or in store.
- All delivery times quoted can vary depending on stock and delivery location.
Large item delivery
We deliver large items to most of the UK mainland, Northern Ireland and the Isle of Wight. There are, however, a few areas we still can't deliver to including the Isle of Man, Isles of Scilly, Orkney, western Scottish highlands and the Shetland Islands.
Our next-day service is available across most of the UK mainland. Unfortunately, though, we aren't able to offer this service in Northern Ireland. Just enter your postcode on the page of your chosen product to find out if it qualifies.
We can only deliver items to a room of your choice providing our drivers feel there are no health and safety issues, like a staircase that's too narrow or a danger of damage to your property.
During delivery trial periods some delivery options and prices may change. You'll be able to see any delivery charges before you pay at the checkout.
Fast Track Same Day Delivery
We reserve the right to amend or withdraw the Fast Track Same Day Delivery offer at any time.
Our Fast Track Same Day Delivery service covers 90% of UK postcodes. Subject to availability.
Exceptional demand may restrict Fast Track same day delivery availability.
Click & Collect
The collection time in your confirmation email is subject to store opening hours. If you've paid online and don't collect your order from our store within 7 days, we'll give you a full refund.
This should arrive in your account within 5-7 days. Or if you've reserved, we'll stop holding your items, if you don't collect within 2 days.