Made to order FAQs
How many fabric samples can I order?
You can order up to 5 fabric samples for our Made to order products.
After ordering, when will my item be delivered?
We'll contact you to arrange your delivery. Your item will usually be delivered within 8-9 weeks, depending on your postcode.
What happens on the day of delivery?
Our delivery crew will contact you 1 hour before delivery to check that you're still available. If for any reason you're not available, we'll rebook a delivery for a later date.
What happens if I have parking or road restrictions on my road?
We'll deliver your orders using a large van. If you feel that there might be any issues that will restrict our access, please tell our Customer Services team when they contact you about booking a delivery slot. On the day of delivery, our crew will also contact you 1 hour before delivery to assess any issues. Usually, our crew is able to navigate many road issues, but we might need to rebook the delivery on a smaller vehicle in some situations.
Will you take my old furniture away?
Our delivery crew are not able to take away your old furniture. You'll be able to book a furniture removal service at a competitive price, through a third-party company called Clearabee. Clearabee help you dispose of unwanted furniture responsibly.
Will you take my packaging away?
Our delivery service includes unpacking your new items, assembling them where needed and then removing any excess packaging at no extra cost. We do this for large items or orders with multiple pieces. If for any reason you'd like to return your item, you can choose to keep the packaging.
Will my furniture arrive flat packed?
No, your item will arrive assembled and packaged, without the legs attached. It might arrive in multiple packages depending on its size and composition. We'll attach the legs if your item needs them.
Returns
If you'd like to return your Made to order item once it's been successfully delivered, a non-refundable charge of £25 will be applied, unless the product is faulty.
More information about our Returns policy can be found here.