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My account has been locked
If you forget your password and enter an incorrect guess too many times, we may need to lock your account. This is just to prevent anyone else from trying to guess your password. But don't worry, we'll send you an email explaining how to unlock your account.
If you can't see the email in your inbox then make sure to check you junk mail as sometimes it can go there by mistake. If after ten minutes you've not received anything from us then get in touch.