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Can I change my collection to home delivery (or vice versa)?

We're unable to change a Click & Collect order to home delivery once it's placed. If you prefer a home delivery service, you can cancel your order and then place a new one for delivery. You can also just allow your order to expire (i.e. don't collect the item/s), and we'll automatically process your refund after the collection window has lapsed.

Please note that it's currently not possible to cancel orders for items that are directly fulfilled by a supplier. You can allow the collection window to expire, or wait for the notification that your order is ready for collection then proceed to the store and inform them that you no longer require the item. A full refund will then be issued to your original payment method.

Conversely, if you'd like to collect your order from a collection point instead of having it delivered, you will need to cancel the order and then place a new one for Click & Collect. Please note that the number of days it takes for the funds to show up in your account depends on your original mode of payment.

Details of how to cancel your order can be found here.

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