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What if I can't pay for my PayPal Credit?

If you're finding it difficult to make a payment, please call the PayPal Credit customer service team on 0800 368 7155 and they will do their best to help you.

The organisations below should also be able to answer your questions and suggest suitable courses of action:

  • Citizens Advice: England and Wales www.citizensadvice.org.uk
  • Northern Ireland (Advice NI) www.adviceni.net
  • Scotland (Citizens Advice Scotland) www.cas.org.uk,

Alternatively:

  • PayPal has teamed up with PayPlan, a third-party organisation where you can access confidential friendly guidance and advice on the range of options available to you, completely free. They work with you to help you get back in control of your finances. Call 0800 917 7823 or visit www.payplan.com
  • Payplan: call 0800 917 7823 or visit www.payplan.com
  • StepChange Debt Charity: call 0800 138 1111 or visit www.stepchange.org
  • National Debtline: call 0808 808 4000 or visit www.nationaldebtline.org/
  • MoneyHelper: Call 0800 138 7777 or visit https://www.moneyhelper.org.uk/en
  • For more guidance on managing your budget, you can also visit our Spend Smarter page. https://www.paypal.com/uk/webapps/mpp/spendsmarter/spend\-smarter\-guide
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