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My item's faulty, what should I do?

We're sorry to hear there's a problem with your item. But it could be easier to fix than you think. The Argos support portal has all sorts of information specific to your product, such as;

  • Instruction manuals
  • 'How to' videos
  • Answers to the most commonly-asked questions
  • Details of the manufacturer's warranty and what it covers
  • Links to live chat/ web support services

Can't find a solution on the Argos Support Site? If you're outside of your manufacturer's warranty, you'll need to get a report from a local repair business of your choice (this will help us assess the issue in full). Just ask the repair company to take a look at your item and then write a report, including the following details;

  • The company's logo\r Your order number
  • A short explanation of the fault
  • The date of the company's visit
  • The repair person's name \r A copy of the report
  • A copy of the paid invoice

Then, if you ordered your item online send your report to us;
Customer Relations department,
Sainsbury's Argos,
Royal Avenue,
Widnes,
WA8 8HS

Did you know you can buy extra cover for your item with Argos Product Care? This is specially designed insurance that can offer you additional benefits to the standard manufacturer's warranty, including accidental damage cover. If you purchased your item in store, please return to your local store who will be able to help with Argos Product Care.

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