My item's faulty, what should I do?

We're sorry to hear there's a problem with your item. We're always here to help, our Argos support portal has lots of information specific to your product, such as:

• Instruction manuals
• 'How to' videos
• Answers to the most commonly-asked questions
• Details of the manufacturer's warranty and what it covers
• Links to live chat / web support services
• Spare parts

If your item is faulty or damaged, the options available to you vary depending on when you received the item from us. Please read below:

If you received your item less than 30 days ago

• We will offer you an exchange, replacement or refund.
• If your item was damaged when you received it then you'll need to contact us about arranging an exchange, a replacement or a refund. In some cases we may be able to offer you a discount to keep the item if it's something purely cosmetic that you'd be happier to keep for a partial refund.
• If your product is missing parts you can check our spare parts website. Alternatively you can return to the store you collected from or contact us here for products delivered to your home.

If you received your items more than 30 days ago

• If the item is still within its guarantee period we may be able to arrange a repair using one of our specialist repair agents, or if this is not possible we may replace your item.

If it's outside of the guarantee period

• If your item is outside of its guarantee and you just need a spare part, then we also have a site dedicated to helping you. Our spare parts website contains a variety of options that means you can keep hold of your product for longer.

If you want to talk to us about a faulty or damaged item that was delivered to your home, head to our contact us page. If you collected your order, please return the item(s) to any Argos store, and one of our colleagues will be happy to help. Head to our store locator here to find your nearest one.

If you're outside of your manufacturer's warranty, you'll need to get a report from a local repair business of your choice (this will help us assess the issue in full). Just ask the repair company to take a look at your item and then write a report, including the following details;

• The company's logo
• Your order number
• A short explanation of the fault
• The date of the company's visit
• The repair person's name
• A copy of the report
• A copy of the paid invoice

Then, if you ordered your item online send your report to us;
Customer Relations department,
Sainsbury's Argos,
Royal Avenue,
Widnes,
WA8 8HS

Did you know you can buy extra cover for your item with Argos Product Care? This is specially designed insurance that can offer you additional benefits to the standard manufacturer's warranty, including accidental damage cover. If you purchased your item in store, please return to your local store who will be able to help with Argos Product Care.