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What happens if I complained about my PPI policy prior to the deadline?

When you contacted us we will have written to you to confirm receipt and consider your complaint. We aim to review your complaint within 8 weeks and then write to you to inform you of our decision. If your complaint is upheld we will refund all premiums paid plus 8% simple interest on the refund amount.

Please note that we have received high volumes of complaints prior to the deadline, if we are going to take longer than 8 weeks to reach a final decision, we will write to inform you of this.

To confirm only submission under 'exceptional circumstances' will be considered after the deadline of 11:59PM on 29th August 2019.

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