Klarna + Argos.

Top Klarna FAQ's

• What is Pay in 3?

  Klarna's Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.
• What is Pay in 30?

  Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.
• Can I still collect Nectar points when I pay with Klarna?

  Yes, as long as your Nectar card is linked to your Argos account. You can find out more about Nectar here
• What happens if I cancel or return my order?

  As soon as Argos has confirmed with Klarna that your cancellation/return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.
• Can I use Klarna in physical Argos or Sainsbury's stores?

  Unfortunately not right now, it is online only and you can use Klarna on argos.co.uk, Tu.co.uk and Habitat.co.uk.
• I've just received my Klarna order and there's something wrong with it. Do I still need to pay?

  You do not need to pay for goods that are received damaged, broken or faulty. Please contact Argos within 30 days of receiving the item and follow the dispute instructions. Make sure to also select "Report a problem" in your Klarna account to pause your statement until you've resolved the dispute. If you register a cancellation or return with Argos, the refund will be processed within 14 days of the cancellation, return or collection date.
• What happens if I don’t pay for my Pay in 3 instalments order on time?

  Pay in 3 instalments is a credit product and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total.

  Klarna will charge you a late fee if you do not pay up to 14 days after your 2nd or 3rd instalments are due. They will attempt up to three times to charge your card within this time. If they are still not able to collect payment from you, they will charge you a late fee. You will not be charged a late fee if they collect payment or you pay them before then. They'll send you plenty of friendly reminders so you can make sure you've got enough money on your card before they collect payment from you.

  Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

• How do I contact Klarna support?

  Visit the Klarna app/Klarna's Customer Service page for a full list of FAQs, live chat and telephone options.