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My payment has gone through but I've not received an order confirmation
Occasionally when placing an order errors can happen and an order may not fully process. When this happens it's called a pending order. This means that we've attempted to take a payment but the order hasn't been generated.
If you don't receive email confirmation within 2 hours of placing your order, but the funds are showing as a pending transaction from your bank account, this will be a pending order, meaning the order hasn't been successful.
Please don't worry if this happens, the funds will be released back to your bank account within 5 working days, and often this happens much sooner. This will all happen automatically so you won't need to contact us or your bank.