A Smarter Way to Trade In Your Devices

Getting a new device is exciting, but figuring out what to do with your old one can be confusing. That's why our trade-in service is here to help.
It's simple, secure, and hassle-free, helping you turn your old devices into real value without the stress of selling them yourself.

Devices You Can Trade In
You can trade in a wide range of devices, including:

Mobile handsets
Tablets
Wearables
Hearables
Games consoles
VR headsets
Laptops (including Apple Macs)

If you're not using it anymore, you can likely trade it in.

How the Trade-In Process Works
We've kept everything simple and easy to follow.

Sending Your Device
Once you request a returns pack, you can choose:

Free Tracked Return within 48 hours

Completely free of charge
Includes insurance cover up to £150

Special Delivery for £7.95

Faster and more secure
Includes insurance cover up to £750

This flexibility ensures you can choose between convenience and added protection, depending on the value of your device.

What Happens When Your Device Arrives
When we receive your device, we take care of it at every step:

It is securely logged into our system.
Our trained specialists inspect it carefully.
Device condition is checked as expected (working or faulty).
If everything matches, your payment is processed, and your trade-in is complete.

Everything is done in a fair and transparent way, so you know exactly what to expect.

After the Device Inspection
Once your device has been checked, one of the following outcomes will apply:

If Your Device Matches Your Description

Your trade-in is approved immediately
Payment is processed, and the process is complete

If the Condition Is Different

Requote email sent detailing revised quote and reasons for amended value
Cosmetic still images are included to show any faults

You can then decide:

Accept the requote and be paid the same day
Or request the device to be returned free of charge

Locked Devices and Account Restrictions
If features such as Find My iPhone (FMIP) are still active:

Instructions on how to remove the lock will be shared via email
A reminder email will be sent on Day 5

These emails include links allowing you to:

Confirm thatFMIP has beenremoved
Or request a free return if you cannot remove it

If no response is received within 14 days, the device will be securely recycled at zero value.

Devices That Fail Security Checks

Device has failed the lost & stolen check
An email will be sent with advice on how to resolve the issue if the device is genuine
The device will be securely quarantined by us at zero value

Payment will only be issued once the issue is resolved.

Payment Process and Timelines
Once your device is approved:

Payment is made on same day

Choose your payment method:

PayPal
Faster Payments (bank transfer)
Payments are processed before 15:00 (3:00 PM)
If the cut-off is missed, payment will be completed next working day

Processing Timeline

The end-to-end journey takes around 13 days on average.
Customer will receive automated emails as it goes through the relevant touch points, keeping them informed throughout.

Why Choose Our Trade-In Service

Simple and transparent process
Flexible return options
Fast, secure payments
Full visibility at every stage
Trusted handling by industry specialists

Trading in your device doesn't have to be complicated. Our service makes it easy, reliable, and designed around you, so you can upgrade with confidence while getting the most value from your old tech.

Get started today and unlock the full potential of your device!