Some items like food, pierced jewellery and underwear can't be exchanged or refunded, unless they're faulty. Our website indicates which items are non-refundable.

• If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging.
• If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.
• We might ask for the product serial number or similar, to check the item was supplied by us.
• Naturally, none of this affects your consumer rights.

If we are collecting your item, it will be inspected prior to being refunded. Please note that if the item has been inspected and is not returned as described we reserve the right to reject the refund or offer a partial refund depending on the condition of the item returned.

You can return your item to a Sainsbury's collection point, an Argos store within a Sainsbury's supermarket or an Argos store.
You'll need to take with you either:

• The email confirmation
• The items original label
• The leaflet within the bag

You can find the returns policy here.

Please visit our store locator to find your nearest location.

If you don't collect your item within 7 days, your order will be cancelled, and you'll be refunded via your original payment method(s).

So, your points will be refunded back to your Nectar card, and if you part-paid, any balance will be refunded to your payment card.

Return your item as you would normally. We'll refund the Nectar portion of your payment as an Argos Gift Card (as we're not able to refund your Nectar points).

The remainder, where applicable, will be refunded via the original payment method, such as cash or payment card. If you're returning an item in-store, you'll need to do this at a staffed till.

What about orders I don't pick-up?

If you don't collect your item within 7 days, your order will be cancelled, and you'll be refunded via your original payment method(s). So, your points will be refunded back to your Nectar card, and if you part-paid, any balance will be refunded to your payment card.