My item's faulty, what should I do?

Yes. If your item is faulty or not working as it should, please follow these steps.

Go to Product Support
We may be able to fix the item, replace a part, or arrange a repair visit.
Make a return
If you'd still like to return, go to our returns page and choose the options that suits you best.

If you've had your item for less than 30 days:

We'll offer a refund, replacement or exchange
If the item arrived faulty or damaged, please use live chat  to discuss your options. For example, if the damage is cosmetic, we may offer a partial refund.
If your item is missing a part, please check our spare parts website.

If you've had your item for more than 30 days:

If the item is still within its guarantee period, use live chat and we can discuss your options. For example, it might be that we send out a specialist repair agent.

If it's outside of the guarantee period:

Firstly, explore our spare parts website as you might find the exact piece you need to get your faulty item working again. It's cheaper than buying new.

Or, you can get a report from any local repair shop and we'll explore your options together. To be valid, your report must include:

Their logo
Your order number
A brief description of the fault
Visit date
Engineer's name
A copy of the paid invoice

Once you have the report you have a few options. Option one is  start a live chat  and a colleague will guide you, or you can email the report to __ and one of our team will be in touch. Or finally, you can post it to the following address and a colleague will contact you via X?

Customer Relations,
Sainsbury's Argos,
Royal Avenue,
Widnes,
WA8 8HS