If you’ve changed your mind

If you've changed your mind and wish to return an item, you have 30 days from the date of collection or from the date of delivery to request to return your item(s).

Your item needs to be:

• Unused with all original components;
• In its original packaging (with the tags if applicable); and
• In a re-saleable condition.

This doesn't affect your legal rights if something is faulty or if you decide to cancel your order. We explain these rights in more detail below.

What you'll need:

• Proof of purchase (e.g., receipt or order confirmation).
• Any free items that came with the product.

Items not eligible for change of mind returns
We are unable to accept change of mind returns on the following:

• Personalised or bespoke items (such as personalised jewellery or gifts);
• Sealed video games, DVDs, CDs or any computer software that has been opened, downloaded or redeemed;
• Items that have been mixed inseparably with other items after delivery or collection;
• Items which may deteriorate or expire rapidly;
• Pokémon card packets or other sealed mystery collectables, once the packet is opened;
• Digital content (including apps, digital software, eBooks, MP3, etc.) which is not supplied on a tangible medium (e.g., on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
• Newspapers, journals or magazines with the exception of subscription contracts; and
• Items that can't be returned for hygiene reasons if used or don't have the hygiene seal (if applicable) intact. These include: personal care products such as electric razors, hair accessories and toothbrushes; breast pumps; make-up and beauty products; toilet seats and brushes; underwear, nightwear and swimwear; earphones; and piercing jewellery.

Please contact us via Live Chat if you have any questions about our Returns Policy before placing an order.

Personal data

If the product stores personal information (e.g., phones, tablets, laptops, smart devices or similar items), please remove any accounts linked to the device and delete all personal data before you return it. This helps protect your privacy, and we may not be able to accept returns where data is left on them.

Please also take out any accessories, memory cards, SIM cards or personal items that were not part of the original product or packaging from Argos, as we're unable to return these to you once the item has been processed.

Getting your refund:

• Once returned, please allow 14 days to be refunded. Refunds will be processed by the original payment method.
• If we are collecting your return, your refund will be processed once we have received and inspected the item.
• You're entitled to receive a refund of the standard delivery charge where the full order is returned.

You are responsible for looking after the items while they are with you. You're allowed to reasonably inspect the nature, characteristics and functioning of a product in the same way you would do in a store, provided you don't break an applicable security or hygiene seal for the types of products listed in the exclusions above. For example, you may plug in a TV to check it works, unbox a toy to confirm it matches the description, or try on a jacket to check the fit. If you handle or inspect a product in a way that wouldn't be permitted in-store, we may reduce your refund to reflect any loss in value**. If the item has been used** (i.e. you have obtained the item's benefit or purpose) or mistreated, we may not be able to offer a refund.

You should retain evidence of your return. Refunds will not be made if the return is not received by us and you do not have any such evidence to show the return was sent.

This does not affect your statutory rights, in particular your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations"). You can find more information on your rights under the Regulations below.

Change of mind on a small home delivered item

• Small home delivered items can be returned to an Argos store, or you can contact us via live chat to arrange an exchange or collection.

Change of mind on a large home delivered item (sofas, fridges, freezers, etc)

• For large home-delivered items, the quickest way to arrange a return is by using live chat. Any order returned will be subject to a collection charge of £30, unless the product is faulty. Items delivered directly from one of our suppliers are excluded from the non-refundable collection charge.
• For colleague safety reasons, we're unable to accept large item returns in our stores.

Tu Clothing

• Free of charge to any Argos store or Collection Point inside Sainsbury's.
• Post the item back, the returns postage costs £3.50 and we'll deduct this from the refund amount (unless of course it's faulty).
• The returns label will need to be completed regardless of method of return with the reason for return clearly marked.

If goods are not satisfactory quality (e.g. unsafe or defective), fit for purpose, as described or otherwise do not conform to the contract (i.e. are "faulty"), you are entitled to statutory remedies including repair or replacement, or a refund. Our Product Support page provides videos, instruction manuals, product-specific FAQs & technical support options.

If your item is faulty or damaged, the options available to you vary depending on when you received the item from us. Please read below:

If you received your item less than 30 days ago

• If your item is faulty, you are entitled to a refund.
• If your item was damaged when you received it, in some cases, we may be able to offer you a discount to keep the item if it's something purely cosmetic that you'd be happier to keep for a partial refund.
• If your product is missing parts, you can check our spare parts website. Alternatively you can return to the store you collected from or contact us here for products delivered to your home.
• Damaged or faulty items do not need their original packaging, to be unused or have their tags in order for us to refund you.

If you received your items more than 30 days ago

If something goes wrong after the first 30 days but within 12 months, we'll offer to repair or replace the item at no cost to you. If that doesn't resolve the issue, takes too long, or causes significant inconvenience, we'll offer you a refund.

If you just need a spare part, then we also have a site dedicated to helping you. Our spare parts website contains a variety of options that means you can keep hold of your product for longer. Some products may also benefit from an additional manufacturer's guarantee which may extend the duration of protection.

If you want to talk to us about a faulty or damaged item that was delivered to your home, head to our contact us page. If you collected your order, please return the item(s) to any Argos store, and one of our colleagues will be happy to help. Head to our store locator here to find your nearest one.