If you’ve changed your mind

If you've changed your mind and need to return an item, you have 30 days from the date of collection or from the date of delivery to return your item(s).

Your item needs to be:

• Unused and with all original components
• In its original packaging (with the tags if applicable)
• In a re-saleable condition and security seals intact (where applicable)

Your statutory rights are not affected.

What you'll need:

• Proof of purchase (e.g. receipt or order email etc).
• Any free items that came with the product.

Getting your refund:

• Refunds will be processed by the original payment method. If you paid by card, it can take up to 5 working days to appear back in your account; with PayPal, refunds can take up to 30 days. With Klarna, refunds can take up to 14 days.
• If we are collecting your return, your refund will be processed once we have received and inspected the item. Your statutory rights are not affected.

Change of mind on a small home delivered item

• Small home delivered items can be returned to an Argos store, or you can contact us via live chat to arrange an exchange or collection.
• For change of mind returns, delivery fees will only be refunded if the full order is returned.

Change of mind on a large home delivered item (sofas, fridges, freezers, etc)

• For large home-delivered items, the quickest way to arrange a return is by using live chat. Any order returned will be subject to a collection charge of £30, unless the product is faulty. Items delivered directly from one of our suppliers are excluded from the non-refundable collection charge.
• We're unable to accept large item returns in our stores.

Tu Clothing

• Free of charge to any Argos store or Collection Point inside Sainsbury's
• Post the item back, the returns postage costs £3.50 and we'll deduct this from the refund amount (unless of course it's faulty)
• The returns label will need to be completed regardless of method of return with the reason for return clearly marked

Extended Christmas Returns

• To support our customers over the Christmas period, our change of mind returns policy has been extended.
• Items purchased from Friday 26th September 2025 to Thursday 25th December 2025 can be returned right up to Saturday 31st January 2026

Exemptions

• We are unable to accept change of mind returns on personalised or bespoke items (such as personalised jewellery or gifts).

Our Product Support page provides videos, instruction manuals, product-specific FAQs & technical support options.

If your item is faulty or damaged, the options available to you vary depending on when you received the item from us. Please read below:

If you received your item less than 30 days ago

• We will offer you an exchange, replacement, or refund.
• If your item was damaged when you received it, then you'll need to contact us about arranging an exchange, a replacement, or a refund. In some cases, we may be able to offer you a discount to keep the item if it's something purely cosmetic that you'd be happier to keep for a partial refund.
• If your product is missing parts, you can check our spare parts website. Alternatively you can return to the store you collected from or contact us here for products delivered to your home.

If you received your items more than 30 days ago

• If the item is still within its guarantee period, we may be able to arrange a repair using one of our specialist repair agents, or if this is not possible we may replace your item.

If it's outside of the guarantee period

• If your item is outside of its guarantee and you just need a spare part, then we also have a site dedicated to helping you. Our spare parts website contains a variety of options that means you can keep hold of your product for longer.

If you want to talk to us about a faulty or damaged item that was delivered to your home, head to our contact us page. If you collected your order, please return the item(s) to any Argos store, and one of our colleagues will be happy to help. Head to our store locator here to find your nearest one.