Returns, Cancellations & Issues with my Order

You can return your item as you would normally.

Returns to store:
We'll refund the Nectar portion of your payment as an Argos Gift Card (as we're not able to refund your Nectar points). The remainder, where applicable, will be refunded via the original payment method, such as cash or payment card. If you're returning an item in-store, you'll need to do this at a staffed till.

Online returns:
We'll process the refund back to the payment method, so any points you use will be refunded back to your Nectar card.

What about orders I don't pick up?
If you don't collect your item within 7 days, your order will be cancelled, and you'll be refunded via your original payment method(s). So, your points will be refunded back to your Nectar card, and if you part-paid, any balance will be refunded to your payment card.

If your item isn't working as it should, start by checking our product support site, which is full of useful information, and our aftersales helpline.

We may be able to solve your issue, have your item repaired or send a spare part. Depending on the products, repairs can take place in your home, saving you the trouble of returning it.

If you've checked the Product Support Site, but do need to return an item within its warranty, you can take it to any Argos store or Argos store within a Sainsbury's supermarket, including orders which were home delivered (unless it's a large item).

If you had the item delivered to your home, we can arrange a collection for you, which you can arrange by getting in contact with us.

• If you cancel your order or return your item(s) back to an Argos store, we can trigger a refund immediately. It may take up to 5 working days for your bank to process it into your account. If you paid by cash or gift card, you'll be refunded in store using the original payment method.
• For all refunds, it can take up to five working days for your bank to process it into your account. PayPal refunds can take up to 30 days, while Klarna refunds can take up to 14 days.
• If the item was returned via home collection, we'll arrange the refund as soon as the item is collected.
• If you returned the item by post, please allow up to two weeks for it to reach us for processing. Once we receive it, we'll begin processing your refund as part of our refunds and returns procedure.
• We're not able to track progress of the refund once it's been put through, but don't worry, you'll receive confirmation when it's processed.
• Don't forget, all returned items must be in line with our returns policy, these products will need to be unused and in their original packaging, with proof of purchase.

If you haven't received a refund after the time stated above, you can get in touch with one of the team using the contact options below.

If you don't collect your item within 7 days, your order will be cancelled, and you'll be refunded via your original payment method(s).

So, your points will be refunded back to your Nectar card, and if you part-paid, any balance will be refunded to your payment card.

You can find out more about Nectar here.

Our items can be returned in line with our returns policy.

Please note:

• Items purchased or collected from store can be returned to any of our Argos stores.
• Collection points at Sainsbury's supermarkets are only able to accept returns of orders which were originally collected from that location.
• Small home delivered items can be returned to an Argos store, or you can contact us via live chat, to arrange an exchange or collection.
• For large home delivered items only, the quickest way to arrange a return is by live chatting us, and we're unable to accept large item returns in our stores. Click here to head to our contact us page, and we can arrange for a free of charge exchange or collection. Live chat is available from 7am until 10pm, 7 days a week.
• If you'd like to return a Made to order furniture item once it's been successfully delivered, a non-refundable charge of £25 will be applied, unless the product is faulty. Click here for more information on Made to order items.

No you don't, below there's a handy guide on how you can return your item(s). Select the relevant box to view your options:

You can also click here for more helpful information on returns.

If you've changed your mind and need to return an item or order, you have 30 days from the date of collection or delivery date to return your item(s).

Small home delivered items can be returned to an Argos store, or you can contact us via live chat, to arrange an exchange or collection.

For large home delivered items, the quickest way to arrange a return is by live chatting us, as we're unable to accept large item returns in our stores. Click here to head to our contact us page, and we can arrange an exchange or collection. Live chat is available from 7am until 10pm, 7 days a week.

If you'd like to return a large item order once it's been successfully delivered by Argos, a non-refundable charge of £30 will be applied, unless the product is faulty. Click here for more information on returns.

Please select the relevant options below, to see your available ways to return.

You can cancel some orders in the recent orders section of Your Account.

Step 1
Log into your account on the website and click on the recent orders tab.

Step 2
Locate the order you want to cancel and click on view order details.

Step 3
A cancel order link will be visible, if you are able to cancel the order

Please note, if you are wanting to cancel an order using our Argos app this will show as a "Cancel My Order" button at the bottom of the page on the order history section of the app, if it's able to be cancelled.

Tu clothing order
If you've changed your mind about a Tu Clothing in-store collection, don't worry, just allow the order to expire (i.e. don't collect the parcel) and we'll process your refund after the collection window has lapsed. Alternatively, for a home delivery, when the order arrives just tell the courier you're declining the parcel - they'll take it back and we'll process your refund.
Cancelling orders being collected from a Sainsbury's
It's currently not possible to cancel orders being collected from a collection point in Sainsbury's. You can either collect your order from Sainsbury's and return it to that collection point, or, allow your order to expire (i.e. don't collect the parcel) and we'll process your refund after the collection window has lapsed.

Please don't cancel your Direct Debit. You need to keep making payments until your refund is actioned or you may miss a payment and incur late payment charges or fees. This could also impact your credit rating meaning you could find it harder to get credit in the future. Check your credit agreement for more details on this.

If you need any further help cancelling a home delivery order, or you're unable to do this in your My Account, get in touch with one of our colleagues who'll be happy to help.

If you'd like to double check that your order has been cancelled, head to Your Account, go to Recent Orders and you'll see a 'cancelled' message next to the relevant order.

If you're unable to locate the order, or need further support please contact us and we'll be happy to help.

We're sorry that parts of your order are missing or wrong. For lots of our furniture items, you can order spare parts directly through out product support site here.

Just search using the product name or catalogue number, and if it's a product that's available you'll see a 'request spare parts' button to click in the top right hand corner of the page.

If you're not able to order spare parts for your item, you can get in touch with a member of the team.

We're sorry to hear there's a problem with your item. We're always here to help, our Argos support portal has lots of information specific to your product, such as:

• Instruction manuals
• 'How to' videos
• Answers to the most commonly-asked questions
• Details of the manufacturer's warranty and what it covers
• Links to live chat / web support services
• Spare parts

If your item is faulty or damaged, the options available to you vary depending on when you received the item from us. Please read below:

If you received your item less than 30 days ago

• We will offer you an exchange, replacement or refund.
• If your item was damaged when you received it then you'll need to contact us about arranging an exchange, a replacement or a refund. In some cases we may be able to offer you a discount to keep the item if it's something purely cosmetic that you'd be happier to keep for a partial refund.
• If your product is missing parts you can check our spare parts website. Alternatively you can return to the store you collected from or contact us here for products delivered to your home.

If you received your items more than 30 days ago

• If the item is still within its guarantee period we may be able to arrange a repair using one of our specialist repair agents, or if this is not possible we may replace your item.

If it's outside of the guarantee period

• If your item is outside of its guarantee and you just need a spare part, then we also have a site dedicated to helping you. Our spare parts website contains a variety of options that means you can keep hold of your product for longer.

If you want to talk to us about a faulty or damaged item that was delivered to your home, head to our contact us page. If you collected your order, please return the item(s) to any Argos store, and one of our colleagues will be happy to help. Head to our store locator here to find your nearest one.

If you're outside of your manufacturer's warranty, you'll need to get a report from a local repair business of your choice (this will help us assess the issue in full). Just ask the repair company to take a look at your item and then write a report, including the following details;

• The company's logo
• Your order number
• A short explanation of the fault
• The date of the company's visit
• The repair person's name
• A copy of the report
• A copy of the paid invoice

Then, if you ordered your item online send your report to us;
Customer Relations department,
Sainsbury's Argos,
Royal Avenue,
Widnes,
WA8 8HS

Did you know you can buy extra cover for your item with Argos Product Care? This is specially designed insurance that can offer you additional benefits to the standard manufacturer's warranty, including accidental damage cover. If you purchased your item in store, please return to your local store who will be able to help with Argos Product Care.

If your item is faulty or damaged, it can often be easily repaired, or you might just need some advice to get it working again. You can get all the help you need by visiting our Support Site

You can also find out more about returns, refunds and product support here.

If you're missing an item from your order, please firstly check your receipt or confirmation email to confirm that the item has been successfully added to your order.

If it has, and your order was home delivered, please get in touch with our customer services team, who'll be happy to help resolve this for you.

If you collected your order from store, please return to store with your receipt and order, and they'll assist further.

If it's parts that you're missing, rather than the full item click here for further guidance.

If your item was damaged when you received it and you want to keep it, then get in touch within 30 days of receiving your item, to discuss a discount to keep it. This is usually suitable for customers where any damage is minor, such as cosmetic damage only.

If a discount to keep the item isn't suitable for you, we will arrange an exchange, a replacement, or a refund.