Returns, Cancellations & Issues with my Order

If you don't collect your item within 7 days, your order will be cancelled, and you'll be refunded via your original payment method(s).

So, your points will be refunded back to your Nectar card, and if you part-paid, any balance will be refunded to your payment card.

You can find out more about Nectar here.

• If you cancel your order or return your item(s) back to an Argos store, we can trigger a refund immediately. It may take up to 5 working days for your bank to process it into your account. If you paid by cash or gift card, you'll be refunded in store using the original payment method.
• For all refunds, it can take up to five working days for your bank to process it into your account. PayPal refunds can take up to 30 days, while Klarna refunds can take up to 14 days.
• If the item was returned via home collection, we'll arrange the refund as soon as the item is collected.
• If you returned the item by post, please allow up to two weeks for it to reach us for processing. Once we receive it, we'll begin processing your refund as part of our refunds and returns procedure.
• We're not able to track progress of the refund once it's been put through, but don't worry, you'll receive confirmation when it's processed.
• Don't forget, all returned items must be in line with our returns policy, these products will need to be unused and in their original packaging, with proof of purchase.

If you haven't received a refund after the time stated above, you can get in touch with one of the team using the contact options below.

If you've purchased an item on a 3 for 2 promotion, the quickest and easiest way to get support is to visit an Argos store, and one of our friendly colleagues will be happy to help.

You can find your closest store on our locator here.

You can cancel some orders in the recent orders section of Your Account.

Step 1
Log into your account on the website and click on the recent orders tab.

Step 2
Locate the order you want to cancel and click on view order details.

Step 3
A cancel order link will be visible, if you are able to cancel the order

Please note, if you are wanting to cancel an order using our Argos app this will show as a "Cancel My Order" button at the bottom of the page on the order history section of the app, if it's able to be cancelled.

Tu clothing order
If you've changed your mind about a Tu Clothing in-store collection, don't worry, just allow the order to expire (i.e. don't collect the parcel) and we'll process your refund after the collection window has lapsed. Alternatively, for a home delivery, when the order arrives just tell the courier you're declining the parcel - they'll take it back and we'll process your refund.
Cancelling orders being collected from a Sainsbury's
It's currently not possible to cancel orders being collected from a collection point in Sainsbury's. You can either collect your order from Sainsbury's and return it to that collection point, or, allow your order to expire (i.e. don't collect the parcel) and we'll process your refund after the collection window has lapsed.

Please don't cancel your Direct Debit. You need to keep making payments until your refund is actioned or you may miss a payment and incur late payment charges or fees. This could also impact your credit rating meaning you could find it harder to get credit in the future. Check your credit agreement for more details on this.

If you need any further help cancelling a home delivery order, or you're unable to do this in your My Account, get in touch with one of our colleagues who'll be happy to help.

If you'd like to double check that your order has been cancelled, head to Your Account, go to Recent Orders and you'll see a 'cancelled' message next to the relevant order.

If you're unable to locate the order, or need further support please contact us and we'll be happy to help.

We're sorry that parts of your order are missing or wrong. For lots of our furniture items, you can order spare parts directly through out product support site here.

Just search using the product name or catalogue number, and if it's a product that's available you'll see a 'request spare parts' button to click in the top right hand corner of the page.

If you're not able to order spare parts for your item, you can get in touch with a member of the team.

Yes. If your item is faulty or not working as it should, please follow these steps.

1. Go to Product Support
   We may be able to fix the item, replace a part, or arrange a repair visit.
2. Make a return
   If you'd still like to return, go to our returns page and choose the options that suits you best.

If you've had your item for less than 30 days:

• We'll offer a refund, replacement or exchange
• If the item arrived faulty or damaged, please use live chat  to discuss your options. For example, if the damage is cosmetic, we may offer a partial refund.
• If your item is missing a part, please check our spare parts website.

If you've had your item for more than 30 days:

• If the item is still within its guarantee period, use live chat and we can discuss your options. For example, it might be that we send out a specialist repair agent.

If it's outside of the guarantee period:

Firstly, explore our spare parts website as you might find the exact piece you need to get your faulty item working again. It's cheaper than buying new.

Or, you can get a report from any local repair shop and we'll explore your options together. To be valid, your report must include:

• Their logo
• Your order number
• A brief description of the fault
• Visit date
• Engineer's name
• A copy of the paid invoice

Once you have the report you have a few options. Option one is  start a live chat  and a colleague will guide you, or you can email the report to __ and one of our team will be in touch. Or finally, you can post it to the following address and a colleague will contact you via X?

Customer Relations,
Sainsbury's Argos,
Royal Avenue,
Widnes,
WA8 8HS

If your item is faulty or damaged, it can often be easily repaired, or you might just need some advice to get it working again. You can get all the help you need by visiting our Support Site

You can also find out more about returns, refunds and product support here.

If you're missing an item from your order, please firstly check your receipt or confirmation email to confirm that the item has been successfully added to your order.

If it has, and your order was home delivered, please get in touch with our customer services team, who'll be happy to help resolve this for you.

If you collected your order from store, please return to store with your receipt and order, and they'll assist further.

If it's parts that you're missing, rather than the full item click here for further guidance.

If your item was damaged when you received it and you want to keep it, then get in touch within 30 days of receiving your item, to discuss a discount to keep it. This is usually suitable for customers where any damage is minor, such as cosmetic damage only.

If a discount to keep the item isn't suitable for you, we will arrange an exchange, a replacement, or a refund.