Why was my debit/credit card refused?

If you're encountering an error or having difficulties during payment, please double-check your card details to ensure they're correct. You can check what payment methods we accept here.

You can also try basic troubleshooting for your browser such as:

• clearing cache/cookies
• using incognito mode
• using a different browser or device, if available

If the above information doesn't help, you might also want to try using a different payment method.

If your card was refused, you'll need to contact your back directly for clarification.