Trusted Sellers are brands or retailers who are able to sell their items on Argos. They are all verified to ensure they meet Argos standards.

We carefully select who we work with, so you can shop their products with confidence. They manage their own stock and delivery, while we make sure everything is clearly shown on our website.

The main difference is who's selling, delivering and providing support for your order.

Argos products are sold by Argos and delivered by us or our delivery partners. Trusted Seller products are sold and delivered by one of our approved delivery partners.

You'll check out in the same way on Argos, but there are a few things to keep in mind:

• Payment options: some methods, like gift cards, may not be available on Trusted Seller items
• Delivery: this is handled by the Trusted Seller
• Returns: these are handled by the Trusted Seller but started through Argos
• Help and support: the best way to get help with a Trusted Seller order is through the order details page, this is where you can directly contact the Trusted Seller.

Start by contacting the seller through your order details, so they have the chance to put things right.

If you're not satisfied with the outcome, you can raise a dispute. We'll review the situation and work with you and the sellers to help resolve it.

You can add both Argos and Trusted Seller items to your trolley, but they may be processed separately.

This means you might see:

• Separate deliveries
• Different delivery charges
• Separate order updates

Trusted Seller items are sold and processed by our partners, so not all Argos payment methods can be used.

This is why options like gift cards or Flexecash may not be available when your trolley includes Trusted Seller items.

No, gift cards (except the OneForAll gift card) and Flexecash can’t be used to purchase Trusted Seller items.

If your trolley includes items from Trusted Sellers, you’ll need to remove them to use those payment methods.

Available payment methods include Credit and Debit cards, Apple Pay, Google Pay, PayPal, Klarna and the OneForAll gift card.

Argos Plus delivery service is not available on Trusted Seller items.

This is because delivery is handled directly by the seller.

No, Argos Pay isn’t currently available for Trusted Seller items.

If your trolley includes items from Trusted Sellers, you’ll need to remove them to use this payment method.

Available payment methods include Credit and Debit cards, Apple Pay, Google Pay, PayPal, Klarna and the OneForAll gift card.

When you place your order, we’ll secure the total amount on your chosen payment method.

The payment may not be taken all at once. If your order includes items from different sellers, you might see separate charges as each item is processed.

Don’t worry - the total amount charged will always match what you saw at checkout.

If your order includes items from different sellers and/or Argos items, they're processed separately.
This means you might see:

• Separate charges for each item or seller
• Charges appearing at different times

When you place your order, we secure the full amount. These charges are just how the total is taken so you won't be charged more than expected.

Trusted Seller items are delivered directly by the seller.

Delivery times and costs are shown on the product page before you buy. You will need to confirm your postcode to see the most accurate delivery options, including timelines and charges.

Once your order is on its way, you’ll get updates and tracking details via emails and on your order details.

If your order includes items from different sellers and/or Argos items, they're delivered separately.

This means you might receive:

• Items at different times
• Separate delivery updates

You can track your order in your order details.

Once your item has been dispatched, we’ll send you courier tracking details by email, and you’ll also be able to find them in your order details.

Delivery slots aren’t available for Trusted Seller items.

Instead, you’ll see an estimated delivery timeframe on the product before you buy. You will need to confirm your postcode to see the most accurate information. For some items, the Trusted Seller will email you to arrange a delivery.

Once your order is placed, you won’t be able to change the delivery address.

If you need to update it, contact the seller through your order details. Depending on the status of your order, they may be able to help.

If your item has already been dispatched, you may also be able to update your details with the courier.

First, check your order details for the latest delivery updates and tracking information.

If your order is late, contact the seller through the order details page.

You may be able to cancel your order before it’s been processed.

To request a cancellation, go to your order details and contact the seller. If the order hasn’t been dispatched yet, they may be able to cancel it for you. But this isn’t guaranteed.

If your item has already been dispatched, it may not be possible to cancel it.

You can still contact the seller through your order details to check your options. In some cases, you may be able to refuse delivery or return the item once it arrives.

In some cases, a Trusted Seller may need to cancel your order, for example, if an item is no longer available.

If this happens, you’ll be notified and won’t be charged for the item. If a payment has already been taken, you’ll be refunded.

For all refunds, it can take up to five working days for your bank to process it into your account. PayPal refunds can take up to 30 days, while Klarna refunds can take up to 14 days.

To start a return, go to the order details and click ‘request a return’.

If your item is eligible, you’ll be guided through the steps to complete your return, including how to send it back or arrange a collection.

Some items can’t be returned, such as perishable goods (like food or flowers), personalised or custom-made products, and opened hygiene-sensitive items (like earrings, underwear or cosmetics).

No, Trusted Seller items can’t be returned in store.

You’ll need to start your return through the Argos returns portal on the order details page.

You have 30 days to return a Trusted Seller item.

This follows the Argos returns policy, so you’ll have the same return window as you would for other Argos purchases.

Once your return has been received and processed by the Trusted Seller, your refund will be issued.

For all refunds, it can take up to five working days for your bank to process it into your account. PayPal refunds can take up to 30 days, while Klarna refunds can take up to 14 days.

If your return doesn’t meet the return policy, it may be rejected.

If this happens, you’ll be told why. You can contact the seller through your order details if you need more information.

If there’s a problem with your item, go to your order details in your account and contact the seller.

They’ll work with you to resolve the issue, which may include a replacement, repair or refund depending on the situation.

First, check your order details to see if your items are being delivered separately.

If something is still missing, contact the seller through your account. They’ll be able to look into it and put things right.

If you’ve received the wrong item, contact the seller through your order details.

They’ll guide you on the next steps, including how to return the item and arrange a replacement or refund.

Go to your order details in your account and select the option to contact the seller.

This will start an email conversation between you and the seller, so you can continue the conversation directly.

How our "Relevance" rankings work

When you use the default "Relevance" sort option, we use automated systems to help display products that are most likely to match what you are looking for.
Search results are ranked using a range of factors. The factors we consider will vary depending on the search term, category and type of product involved, but typically include:

• how closely a product matches your search terms and selected filters;
• whether the product is available to order;
• customer interest in and engagement with the product;
• product ratings and reviews;
• product and seller performance information; and
• other indicators designed to help ensure results are useful, reliable and relevant.

The relative importance of these factors may vary depending on the search being performed, the products involved and changes we make to improve the customer experience.

Sponsored products

Some products may receive additional visibility through paid promotional placements. Where this happens, the placement will be clearly identified (for example, as "Sponsored") so that you can distinguish sponsored content from organically ranked search results.

Important information

A product appearing higher in search results does not necessarily mean it is the cheapest, highest-rated or best-selling product. Search rankings are designed to help surface products that are likely to be relevant to your search based on a combination of factors.
Search rankings may change over time as product information, availability, reviews and other ranking factors change. Many products are offered by third‑party sellers, who are generally responsible for the accuracy of their product information, subject to our policies.

Response times can vary depending on the seller, but all Trusted Sellers aim to respond within 24 hours.

They’ll aim to get back to you as quickly as possible, and your conversation will continue within the same email chain.

Response times can vary depending on the seller, but all Trusted Sellers aim to respond within 24 hours.

If you haven’t heard back within 24 hours, try contacting the seller again through the contact form.

It’s also worth checking your junk or spam folder, as replies will be sent by email.

Argos Care isn’t available for Trusted Seller items.

Any protection or cover will be provided by the seller or manufacturer, where available. You’ll be able to see these details on the product page before you buy.

Warranty details can vary depending on the product and seller.

If a warranty is included, you’ll find the details on the product page. If you need more information, you can contact the seller through your account.

If you have a concern about the safety of a product, stop using it straight away.

Contact the seller through your order details as soon as possible so they can look into the issue and advise on next steps.

You may receive separate emails for items in your order.

This is because Trusted Seller items are processed separately, so updates like order confirmations and dispatch emails may be sent at different times.