Technical

If you're registered disabled or have a long-term illness, or you're buying on behalf of someone who does, you may be able to claim back the VAT depending on the product you purchase.

What is eligible?

To claim a refund, the mobility or living aid product must be specifically designed to support a disability or condition.
Some products may be beneficial for your condition (and could even be recommended by a doctor) but aren't eligible for a VAT refund because they're not specifically designed to support people with a health condition.

For example:

A reclining chair may make sitting more comfortable if you have a health condition, but it would not be eligible for a VAT refund as it's not specially designed to support any condition.

A rise and recline chair, however, would be eligible, because it's been specially designed to help someone to stand up if they find that activity difficult due to a health condition.

Other products that are not normally eligible for a VAT refund include:

• Adjustable beds
• Mobility scooters that travel faster than 4 miles an hour

How do I make a claim?

To accept your claim, we'll need 3 things:

• An eligibility declaration – this is an HMRC form you can fill out by following this link
• A copy of the receipt or order confirmation for your purchase (Showing order number, products ordered, price and any delivery charges applicable)
• The bank details (name on the account, sort code and account number) of the person to whom the refund should be paid. This does not have to be the person the product was purchased for.

You can send these to us by email: VAT.Refunds@sainsburys.co.uk

Or send by post to:
Tax Department
Argos Ltd
33 Charterhouse Street
London
United Kingdom
EC1M 6HA

If your claim is accepted, we will send you a refund to the bank account you request. Most refunds are processed within 10 working days, although some claims can take longer.

If you have any questions please call us on 0345 640 2020.

The Consumer Contracts Regulations 2013 offers you cancellation rights when you buy by distance, for example online or by post. The Regulations state you may cancel your order provided you exercise your right to do so within 14 days. The 14 days starts the day after the date of delivery. The Regulations also state that goods must be returned within 14 days of exercise of your cancellation rights.

Our returns policy simplifies this to require returns within 30 days of collection or delivery. The Regulations don't apply to all goods. It's not possible to return goods which are liable to deteriorate or expire rapidly; goods which are made to your specification or clearly personalised; goods sealed for health protection or hygiene reasons (if unsealed); audio, video recordings or computer software (if unsealed).

If you wish to exercise the right to cancel, you must tell us by using a clear statement. We accept return of goods to our stores within 30 days or, where goods have been delivered, please contact us within 30 days. Returns are at your cost except where we state otherwise.

You're required to take reasonable care of the goods until they're returned. We'll refund you using the payment card used at purchase within 5-7 days of our receipt of the goods. We'll refund any standard outbound delivery charge provided all goods are returned.

We may deduct from any refund an amount to reflect the loss in value of the goods as a result of any unnecessary handling by you.

Your statutory rights are not affected.

Your online safety matters to us. We're aware that scammers use different tactics, including sending scam emails, surveys, and texts that claim to be from retailers like us or posing as legitimate brands on social media sites. Please stay cautious when receiving unexpected communications.

For more advice on how you can stay safe online, visit the websites below:
https://www.getsafeonline.org/
https://www.actionfraud.police.uk/
https://ico.org.uk/
https://www.cyberaware.gov.uk/

You can report any suspicious activity or potential scam to us using the instructions below:

• Please forward any suspicious emails or screenshots to: scams@argos.co.uk.
  *We can't reply to messages from this inbox, but if you're concerned, have acted on any requests or clicked suspicious links, contact us now.
• For suspicious Argos Card emails or content, please call: 03456 400 700.
• Help tackle fraud by also reporting the incident to Action Fraud.

If you don't want us to email you about our latest offers or promotions, we've put an 'unsubscribe' button right at the bottom of every email.

This is separate to the emails you get when you buy something, we'll still send you order confirmations and let you know when your items are on their way.

You can also update your marketing preferences within the 'Account Details' section of Your Account.

Some fraudsters try to steal personal information (like bank card details or passwords) by pretending to be a legitimate website or posing as a trustworthy sender in an email or text (SMS) message. This is known as phishing (or smishing if sent via SMS).

For example, a fraudulent email or text could be sent in the disguise of a survey, competition or social media post. The aim is to trick you into visiting or submitting your details to an unsecure site.
Anyone can be targeted (not just Argos customers) and these fraudulent emails or texts often request personal information or ask you to confirm information.

It might be a scam when:

• The message asks for personal information like your bank or payment details, username or password.
• The sender's email address looks suspicious.
• There's a sense of urgency, like a threat that your account will be closed unless you take immediate action.
• The message has a generic greeting such as 'Dear customer.'
• You weren't expecting it.

If you're worried, don't click on any links, open any attachments or forward to anyone else.

Check official sites or contact the company directly using the contact details from the website, rather than a link in an email or text.

Argos will never contact you via SMS about credit refunds or credit limit increases.

All legitimate Argos competitions will be listed here

Please forward any suspicious emails or screenshots to:

scams@sainsburys.co.uk

We can't reply to messages from this inbox but if you're concerned, have acted on any requests or clicked suspicious links contact us now.

For suspicious Argos Card emails or content, please call: 03456 400 700.

Help tackle fraud by also reporting the incident to Action Fraud.

If someone else controls your finances without your consent and won't let you have your own money, this is known as financial abuse. If you think this is happening to you or someone you care about, here's how to get help.

If someone has pressured you into taking out a Monthly Payment Plan in your name or you've noticed transactions on your Argos account that you didn't make, this could be financial abuse and we can help. Give us a call on 0345 600 2317 to discuss this in confidence.

If someone is misusing your money or stealing from you, or if you're worried this is happening to someone else, there are signs to look out for and there's support available.

It's important to have antivirus software installed to help protect yourself from online attacks. Although you can't prevent every cyber attack with antivirus software, it can prevent hackers from getting into your computer or mobile device.

Not every intrusion into a computer is meant to cause damage or steal valuable information, that doesn't mean the attack isn't dangerous. All intrusions into a computer exploit what is known as a vulnerability, or a weakness in the computer's operating system or other software.

Here are a few tips to help you stop spyware infecting your device:

• Only download and install programs from websites you trust.
• Only buy trusted and well-known, subscription-based programs.
• Read security information, privacy statements and licence agreements when you install software.
• Don't click 'OK' or 'I Agree' on pop-up windows, unless you know what you're signing up for.
• Make sure you keep your device's software up to date. Software and app updates contain vital security updates that help protect your devices from cyber criminals.

Yes, we have apps available for both iOS and Android, these can be download from the Apple App Store and Play Store respectively. Just search for 'Argos'.

Click here for the Google Play store

Click here for the Apple app store

If you're looking to manage your Argos Card via an app then you'll need to download a separate app called 'My Argos Card'.