Insurance, Warranties & Argos Care

Monthly Care and Electrical Product Care.

The true test of any insurance is when you need to make a claim. With the above Argos Care products, it couldn't be simpler.
Making a claim is quick and easy on www.argosproductcare.co.uk/repairs or you can call us on 0800 497 0655 and have your policy number and postcode handy.

In the unfortunate event that your mobile phone has been stolen, please report the incident to the police immediately and request a crime reference number. Then you just need to call us on 0800 497 0655 to make a claim.

For mobile phones £100 and over, there will be an excess of between £10 to £100 depending on the purchase price.

With selected products, you'll pay an excess if your new item is over £149.99, but the cost of the excess varies depending on the purchase price. See the full list of categories and excess tables below for details:

• Audio systems
• Desktops
• Digital cameras
• Digital camcorders
• Earphones/headphones
• E-book readers
• iPads
• iPods
• Laptops
• Monitors
• TVs
• Tablets
• Wearable tech

Now that you've got your new Argos or Habitat item, why not make sure it's protected with Argos Replacement Care, provided by Domestic & General?

If it gets damaged accidentally or breaks down due to a fault (after your manufacturer's guarantee has ended), our priority is to get you back up and running as soon as possible.

With Argos Replacement Care, in the event of accidental damage or breakdown (after your manufacturer's guarantee has ended, excludes jewellery), we'll give you a replacement right away. You won't even notice it's gone!

We're proud to say – 99.8% of our customers' claims across Argos Care were accepted in 2024 (excludes Furniture Care).

With Argos Replacement Care, there's no excess to pay! Your household contents insurance policy might offer cover for accidental damage. However, you may find that an excess is payable, and a claim may affect the cost of your subsequent insurance premiums.
HOW DO I BUY ARGOS CARE?
We sell Argos Care at the same time you buy your Argos or Habitat product. When shopping online, you'll see the product insurance options when you add your item to your trolley. Alternatively, you can purchase Argos Care at your nearest store. If you've got something from Argos but are not quite sure if you want product insurance, you've got 45 days from when you bought it to add Argos Care. Just pop into store with your receipt and one of our colleagues will get it sorted for you. Your product will be covered right away. Phew that's a relief.

WHAT'S COVERED?

• Immediate accidental damage cover
• Instant replacement in-store (with the same or similar features)
• Breakdown cover after your manufacturer's guarantee ends (excludes jewellery)
• Cosmetic damage − such as dents and scratches (jewellery only)
• Worldwide cover – claims settled in the UK
• No excess fee – no excess to pay when you claim

WHAT'S NOT COVERED?

Loss, installation costs, theft, attempted theft and (other than for jewellery) cosmetic damage that doesn't affect how the product works.

NOW, FOR THE FINER DETAILS
For more information about Argos Replacement Care, you can read or print the Insurance Product Information Document (IPID) and Replacement Care brochure below IPID Document Replacement Care brochure

MAKING A CLAIM - WE'RE HERE FOR YOU
The true test of any insurance is when you need to make a claim. With Argos Replacement Care, it couldn't be simpler…

If your item is accidentally damaged or broken:

• Simply take it into your local Argos store, with the receipt for the item and the Replacement Care, and you'll get a replacement.
• Don't worry, if we can't swap it for a new one, we'll give you vouchers for the original purchase price of the item
• Once you've received a replacement, that's it, your policy has now ended.

If your item has been stolen and you purchased Replacement Care before 25/06/2025:

• If your item has been stolen, report the incident to the police immediately and request a Crime Reference Number. Then you just need to call us on 0800 561 4488 to make a claim.
• Please don't go to store as our colleagues can only refer to you to the number above.

COMPARE YOUR PRODUCT INSURANCE
We've worked hard with our insurance provider to make sure that with Argos Replacement Care you can have peace of mind if the unexpected happens. But it's always good to check other options, so here's a handy, unbiased website where you can check our cover against other insurers. COMPARE ARGOS CARE NOW. Argos Replacement Care is provided by Domestic & General Insurance PLC. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Registered in England and Wales. Company No. 485850. Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

SPECIALIST PROTECTION FOR YOUR MOST TREASURED PIECES

A piece of jewellery or a watch can mean a lot to us and damaging a precious item can be both stressful and upsetting. But with Argos Jewellery Watch Care, provided by Domestic & General there's less to worry about.

If it breaks accidentally, we'll replace it instantly, so you'll feel like you were never without it. Because if it's important to you, it's important to us.

We're proud to say – over 99% of our customers' claims across Argos Jewellery & Watch Care and Argos Replacement Care, were accepted in 2020.

With Argos Jewellery & Watch Care, there's no excess to pay! Your household contents insurance policy might offer cover for accidental damage. However, you may find that an excess is payable and a claim may affect the cost of your subsequent insurance premiums.

Find out more about Argos Care

Replacement Care, Electrical Product Care and Furniture Care require a one-off payment in full which will cover you for the whole of your policy term. So you can relax and enjoy using your new item, knowing we've got it covered.

For Monthly Care, the premium can only be paid monthly by Direct Debit. The policy continues for as long as you like unless cancelled.

Once you get your Argos stuff home, you can enjoy using it more knowing it's covered by Argos Electrical Product Care, provided by Domestic & General.

Here at Argos, we know that sometimes life just happens... which is why, with Argos Electrical Product Care, we'll fix or replace your item even if it's broken by accident. And once your standard manufacturer's guarantee ends, we'll cover faults and breakdowns (provided the policy remains in force). Now that's peace of mind.

We're proud to say – 99.8% of our customers' claims across Argos Care were accepted in 2024 (excludes Furniture Care)

With selected products, you'll pay an excess if your new item is over £149.99, but the cost of the excess varies depending on the purchase price. See the full list of categories that have excess applied and also the excess table below for details:

• Audio systems
• Desktops
• Digital cameras
• Digital camcorders
• Earphones/headphones
• E-book readers
• iPads
• iPods
• Laptops
• Monitors
• TVs
• Tablets
• Wearable tech

Your statutory rights will not be affected when you buy a policy.

These include the right to claim a refund, repair, or replacement for up to six years (in Scotland it's up to five years after you became aware, or could with reasonable diligence have become aware there was a problem) if your electrical goods were not of satisfactory quality or fit for purpose when they were sold to you.

After the first six months, you will have to prove that the goods had a fault when sold to you.

For further information about your statutory rights contact the Citizens Advice Bureau: www.citizensadvice.org.uk or 03444 111 444.

PEACE OF MIND, PAID MONTHLY

It's a hassle when a breakdown or accident causes your mobile phone, TV, washing machine, or other household product to stop working. With Monthly Care, provided by the UK's leading specialist warranty provider Domestic & General, you can keep them protected so you won't have to worry about the unexpected costs that come with repairs. We're proud to say - 99.8% of our customers' Argos Care claims were accepted in 2024 (excludes Furniture Care). You'll be covered for accidental damage and (for mobiles only) theft with force or break-in. After your manufacturer's guarantee has ended, you'll be covered for breakdowns and faults. If we can't repair it, we'll replace it, or we'll give you the equivalent value in Argos vouchers, so you can pick out your own.

With selected products, you'll pay an excess if your new item is over £149.99, but the cost of the excess varies depending on the purchase price. See full list of categories and excess tables below for details:

• Audio systems
• Desktops
• Digital cameras
• Digital camcorders
• Earphones/headphones
• E-book readers
• iPads
• iPods
• Laptops
• Monitors
• TVs
• Tablets
• Wearable tech

You can buy Argos Care at the same time as the Argos item you want to cover.

Either online…

Look out for the pop-up box when you add the item to your trolley. If you need Jewellery Watch Care or Monthly Care - this isn't available online yet. But you can just pop to your nearest store to buy these.

Or in-store…

If you're going in-store to collect your order/reservation, or to buy your item, just ask one of our helpful colleagues about Argos Care.

Wait! Did you know...

If you bought your item less than 45 days ago you can still cover it with Argos Care. Just visit your nearest store and take your receipt.

For some policies, we sell Argos Care at the same time you buy your Argos product. You'll see the insurance options when you add your item to trolley online.

If you've got something from Argos but you're not quite sure you want product insurance, you've got 45 days from when you bought it to add Argos Care. Just pop into store with your receipt and one of our colleagues will get it sorted for you. Your product will be covered right away.

The cover kicks in from the very day you purchase Argos Care.

The policy will usually end after the time period shown on your receipt (unless the policy has ended in accordance with our T&Cs).

Monthly Care policies will continue until you cancel it (unless the policy has ended in accordance with our T&Cs).

Always check the details of your specific policy as this may vary according to the type of item you've got and when you bought your policy.

When your product is broken or damaged accidentally. It could be damage to the whole item, so that it's no longer usable at all, damage to a part of the product so that stops it from working.

We know that sometimes accidents do happen, so Argos Care covers a wide range of items that might get broken in the busy whirl of everyday life.

This is the main benefit of Argos Care compared with the manufacturer's guarantee that may come with your item.

Standard product guarantees tend to only cover faults or breakdowns.

If your item does get damaged accidentally, depending on the insurance policy type, we will either try to fix it, or we'll offer you a brand new replacement, or Argos vouchers to buy a replacement.

We'll cover many of the items not covered by your standard manufacturer's guarantee, including both parts and labour (although some exclusions apply). If you've got an extended parts guarantee as standard with your item, then we'll cover the labour only.

If you've got Replacement Care, we'll just replace your item instantly. No fuss.

You can cancel Argos Care anytime you like during the policy term, but you'll only get a full refund if you cancel within a certain number of days from when you purchased your policy.

Electrical Product Care, Replacement Care, Furniture Care
Within 45-days 'cooling off period' – you'll get a full refund if no claims have been made. After the 45 day 'cooling off period' – you'll get a pro rata refund (so we'll refund you the remaining months on your policy) if no claims have been made.

Monthly Care
Within the 45 day 'cooling off period' you'll get a full refund. If you cancel your policy after the 45 day 'cooling off period', you won't receive any refund.